Veeam Backup as a Service
Smart Hands Africa delivers Veeam Backup for Microsoft 365 as a managed service, giving partners a simple way to protect customer data, strengthen their service portfolio and create recurring revenue.
Veeam Backup as a Service
Microsoft keeps the platform running. We help keep your data recoverable.
Microsoft 365 is where your customers communicate, collaborate and keep critical business information. But platform availability is not the same as complete data protection.
Smart Hands Africa delivers Veeam Backup for Microsoft 365 as a managed service, giving partners a simple way to protect customer data, strengthen their service portfolio and create recurring revenue.
What we protect
Exchange Online
Protect business-critical email, calendars, contacts and mailbox data.
OneDrive for Business
Keep individual and shared files recoverable when they are deleted, changed or compromised.
SharePoint Online
Protect sites, libraries, documents and the information that keeps teams connected.
Microsoft Teams
Protect collaboration data, including Teams chats, files and the connected Microsoft 365 content behind them.
A better answer to Microsoft 365 data risk
Backup should not be an afterthought.
Accidental deletion, malicious activity, ransomware, retention gaps and compliance requests can all put valuable Microsoft 365 data at risk. Native tools may help in some scenarios, but they do not replace a dedicated backup and recovery strategy.
With Veeam Backup as a Service, partners can offer reliable, enterprise-grade data protection without having to build, run or support backup infrastructure themselves.
A better answer to Microsoft 365 data risk
7 Reasons to Backup Microsoft 365
More than a decade of Microsoft 365 backup experience has made one thing clear: data loss can happen in many ways. Some incidents are deliberate and damaging. Others are simple human error. Either way, the impact on the business can be significant.
This quick, five-minute report outlines seven of the most common ways Microsoft 365 data can be lost — and why having a reliable recovery plan matters.
Data loss is not just a possibility; it is a business risk worth preparing for. Understand the exposure now, and put the right backup protection in place for whatever comes next.
Why Veeam Backup as a Service
More control. Less complexity.
Give customers proven Microsoft 365 data protection without the cost and complexity of managing it internally.
Offer continuous AI-based testing as a subscription-led managed security service.
Recover the specific email, file, folder, site or other item needed — without restoring more than necessary.
Use an assessment to reveal risk, establish trust and open the door to recurring validation, remediation and broader cybersecurity services.
Protection against everyday data loss
Help customers recover from accidental deletion, malicious user activity, compromised accounts and ransomware-related incidents.
Create a stronger answer to long-term retention, audit, legal discovery and compliance requirements.
Use an assessment to reveal risk, establish trust and open the door to recurring validation, remediation and broader cybersecurity services.
Managed monitoring and recovery support
Turn backup into an accountable service, with monitoring, restore assistance and clear recovery processes.
A flexible monthly service
Sell per user, per month with an operational-cost model that is easier for customers to understand and budget for.
Built for partners
Your customer. Your service. Our delivery capability.
Microsoft 365 is where your customers communicate, collaborate and keep critical business information. But platform availability is not the same as complete data protection.
Smart Hands Africa delivers Veeam Backup for Microsoft 365 as a managed service, giving partners a simple way to protect customer data, strengthen their service portfolio and create recurring revenue.
Sell a service, not just a licence
Package backup as a valuable managed service with recurring monthly income.
No backup infrastructure to build
Avoid the cost, complexity and specialist resource requirements of running your own backup environment.
White-label or co-branded delivery
Offer the service in the model that best supports your customer relationship and commercial approach.
A natural security and compliance conversation
Use backup as a practical entry point into broader data resilience, cybersecurity and governance discussions.
CAPABILITIES
Powerful Microsoft 365 Backup Capabilities
Microsoft 365 Backup Made Simple
Simply log in through a web browser and begin creating your first backup policy, automating backup and retention policies for easy setup.
Secured and Deployed for You
Offload ongoing maintenance to the experts and stay up to date with the latest Microsoft 365 backup features and security fixes.
Lightning-Fast Backups and Restores
Specifically designed for large Microsoft 365 backup environments, with backup and restore speeds up to 3-5TB per hour.
Ransomware Recovery
Bulk restores at scale for increased Microsoft 365 resilience to ransomware or malware attacks ensuring business continuity and minimized downtime.
Data Sovereignty
Store all your Microsoft 365 data in the cloud region of your choice to stay compliant with local laws and regulations.
Entra ID Backup Support
Comprehensive backup and restore for Entra ID users, groups, application registrations, and other objects.
Enhanced Security
Backed by global security certifications, 256-bit encryption, MFA, role-based access control, and service-level immutability.
Advanced Search
Save time and effort with powerful eDiscovery, swiftly locating the exact data set you need within your Microsoft 365 backup.
Advanced Threat Detection
Proprietary malware and ransomware detection quickly remediates threats, delivers real-time alerts, and gives you centralised risk visibility through a single threat center.
WHAT THE CUSTOMER RECEIVES
- Defined test scope
- Asset and attack-surface discovery
- Vulnerability validation through safe exploitation
- Prioritised findings
- Evidence of compromise where a risk is validated
- Remediation guidance
- A professional security assessment report
How the service works
Assess
Identify the Microsoft 365 workloads, users, retention needs and recovery expectations.
CONFIGURE
Set up the right protection and service model for the customer.
Monitor
Manage backup operations and maintain visibility of service performance.
RECOVER
Provide controlled, granular recovery when a customer needs data restored.
GROW
Add monitoring, recovery SLAs and security services as the customer relationship develops.
Who is this for?
Veeam Backup as a Service is particularly relevant for:
- Microsoft CSPs, licence resellers and IT consultants
- Managed service providers looking to add recurring services
- Telcos and connectivity partners expanding their solution portfolio
- Accounting, audit, legal and compliance firms protecting client information
- Any partner supporting customers that rely on Microsoft 365
FAQ
frequently asked questions
Does Microsoft 365 already back up customer data?
Microsoft provides the platform and native retention and recovery capabilities, but customers remain responsible for protecting and retaining their data. A dedicated backup service helps close gaps around accidental deletion, malicious activity, longer-term retention and granular recovery.
Which Microsoft 365 workloads can be protected?
The service protects key Microsoft 365 workloads, including Exchange Online, OneDrive for Business, SharePoint Online and Microsoft Teams data.
Can a partner offer this service without running backup infrastructure?
Yes. Smart Hands Africa provides the specialist delivery capability behind the service, allowing partners to sell and support a managed backup offering without building their own backup environment.
Can customers recover individual items?
Yes. Veeam Backup as a Service supports granular, point-in-time recovery, helping customers restore the specific email, file, folder or other item they need.
Can we offer the service under our own brand?
The service can be delivered on a white-label or co-branded basis, depending on the agreed partner model.
Can this be combined with other managed services?
Yes. It can be enhanced with backup monitoring, recovery SLAs and a Microsoft 365 security baseline, creating a more complete data resilience offering.
OUR VENDORS
SMART HANDS AFRICA offers best-in-class product solutions provided by innovative brands
Make Microsoft 365 data protection a service your customers can trust.
Talk to a Veeam Backup Specialist
Add enterprise-grade backup and recovery to your portfolio — without adding infrastructure, specialist headcount or unnecessary complexity.