Keep critical infrastructure running, without the OEM price tag.
Flexible, SLA-backed third-party maintenance that extends asset life, reduces support costs and keeps you in control.
Third Party Maintenance (T PM)
Maximise asset value. Minimise support cost.
When OEM warranties end, support can become costly and inflexible — just when businesses need more control.
Smart Hands Africa’s white-label TPM solution helps partners deliver reliable, scalable hardware support at significantly lower cost, without the burden of vendor lock-in.
OUR SERVICES
Multi-vendor support for servers, storage and networking hardware
SLA-backed uptime to match each client’s needs
Spare parts procurement from a global OEM supply chain
Add-on services like Smart Hands, asset disposal and relocations
What you get
Growth will be a key driver of your business strategy.
But there are certain specific challenges that hold back and limit your ability to scale up fast and achieve hyper-growth.
Multi-Vendor Hardware Support
Coverage for servers, SAN/NAS arrays, routers and switches across all major brands.
Customisable SLA's
Choose from 9×5×NBD or 24×7×4-hour response. Our solutions are tailored to our client environments.
Parts Sourcing & Logistics
Global procurement network and in-country fulfilment for rapid hardware replacement.
Add-On Services
Enhance your offering with Smart Hands, data centre relocations, asset disposal – and more.
Fully Managed Backend
We handle service delivery, parts, support and escalation — you stay client-facing.
THIRD PARTY MAINTENANCE
what sort of use cases are there for TPM?
Clients with aging infrastructure and rising OEM costs
Partners looking to add recurring revenue streams with no CapEx
Service providers who want to simplify and consolidate support
Businesses needing SLA-driven support in complex or remote environments
PARTY VALUE PROPOSITION
Extend Hardware Life. Grow Service Margins.
Smart Hands Africa’s TPM gives partners a simple path to offer enterprise-grade support with high ROI, recurring revenue and full backend execution.
The result?
Stronger customer retention, less CapEx and expanded reach — all under your own brand.
OUR VENDORS
SMART HANDS AFRICA offers best-in-class product solutions provided by innovative brands
EXTEND. PROTECT. OPTIMISE.
Talk to our team about extending the life of critical infrastructure with flexible, SLA-backed third-party maintenance.
Our white-label TPM solution helps partners reduce support costs, avoid vendor lock-in and deliver reliable post-warranty hardware support under their own brand.