Africa's leading IT professional networkSmart Hands Africa

Third Party Maintenance (T PM)

Let’s keep your infrastructure running smoothly, long after the OEM steps away.

When OEM warranties end, support can become costly and inflexible — just when businesses need more control.

Smart Hands Africa’s white-label TPM solution helps partners deliver reliable, scalable hardware support at significantly lower cost, without the burden of vendor lock-in.

WHY YOU NEED IT

Many clients rely on critical infrastructure well beyond the OEM warranty. TPM ensures that hardware stays supported, secure and operational with cost-effective, SLA-driven service.

This solution allows partners to extend their hardware support offering without the capital or complexity of doing it alone.

Maximise asset value. Minimise support cost.

Multi-vendor support for servers, storage and networking hardware

SLA-backed uptime to match each client’s needs

Spare parts procurement from a global OEM supply chain

Add-on services like Smart Hands, asset disposal and relocations

What you get

Growth will be a key driver of your business strategy. But there are certain specific challenges that hold back and limit your ability to scale up fast and achieve hyper-growth.

Multi-Vendor Hardware Support

Coverage for servers, SAN/NAS arrays, routers and switches across all major brands.

Customisable SLA's

Choose from 9×5×NBD or 24×7×4-hour response. Our solutions are tailored to our client environments.

Parts Sourcing & Logistics

Global procurement network and in-country fulfilment for rapid hardware replacement.

Add-On Services

Enhance your offering with Smart Hands, data centre relocations, asset disposal – and more.

Fully Managed Backend

We handle service delivery, parts, support and escalation — you stay client-facing.

what sort of use cases are there for TPM?

Clients with aging infrastructure and rising OEM costs

Partners looking to add recurring revenue streams with no CapEx

Service providers who want to simplify and consolidate support

Businesses needing SLA-driven support in complex or remote environments

Extend Hardware Life. Grow Service Margins.

Smart Hands Africa’s TPM gives partners a simple path to offer enterprise-grade support with high ROI, recurring revenue and full backend execution. The result? Stronger customer retention, less CapEx and expanded reach — all under your own brand.
Let’s unlock more value from your clients’ infrastructure — and your service portfolio.

Ready to join our growing partner network?

Partner with Smart Hands Africa and gain access to world-class technologies, technical enablement and managed services that expand your capabilities and accelerate business growth.