PEOPLE
You don’t have enough man hours or people to do all the required work.
Sick days and holidays taken by your team add to time taken away from tasks.
PROCESSES
The processes your organisation have mapped, are already out of date.
Your processes aren’t systemised, so there’s inconsistency and inefficiency.
You don’t have the ability to track, record and measure processes and performance.
Your processes are documented and controlled by a central process capability, and therefore scaling and improvement is limited by this team’s performance and efficiencies.